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Privacy Policy

Welcome to Bloom Stays Hotels ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://bloomstayshotels.com/ or use our hotel booking services. The policy is based on common hotel website privacy practices.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Postal Address

  • Date of Birth (where applicable)

  • Government-issued ID (if required for hotel check-in)

  • Payment and Billing Information

  • Booking Details

  • Special Requests or Preferences

Automatically Collected Information

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Date and Time of Visit

  • Referral Source

  • Cookie Data

2. How We Use Your Information

We use your information to:

  • Process hotel reservations and bookings.

  • Confirm, modify, or cancel reservations.

  • Respond to customer inquiries.

  • Improve our website and services.

  • Personalise your booking experience.

  • Send booking confirmations and important updates.

  • Provide promotional offers (only where permitted).

  • Prevent fraud and unauthorised activities.

  • Comply with legal obligations.

3. Payment Information

Payments made through our website are processed using secure third-party payment gateways. We do not store your complete debit or credit card information on our servers unless required for legal or operational purposes.

4. Cookies

Our website uses cookies to:

  • Remember your preferences.

  • Improve website performance.

  • Analyze website traffic.

  • Enhance user experience.

  • Deliver relevant advertisements where applicable.

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing of Information

We may share your information with:

  • Hotel partners and property owners.

  • Payment gateway providers.

  • IT and website service providers.

  • Customer support providers.

  • Marketing service providers (where consent is provided).

  • Government authorities when required by law.

We do not sell or rent your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, alteration, or disclosure. While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your booking.

  • Meet legal and accounting requirements.

  • Resolve disputes.

  • Enforce our agreements.

When no longer required, your information is securely deleted or anonymised.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your data.

  • Withdraw marketing consent.

  • Request restriction of processing.

  • Request a copy of your personal information.

Requests may be submitted using the contact details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. Please review their privacy policies before providing personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18 without the consent of a parent or legal guardian. We do not knowingly collect personal information from children.

11. International Data Transfers

If your information is transferred outside your country of residence, we will take reasonable steps to ensure it receives appropriate protection in accordance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the revised Effective Date. Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Bloom Stays Hotels

Website: https://bloomstayshotels.com/

Email: info@bloomstayshotels.com (replace if different)